Handling of Personal Information

HOTEL ANAGA complies with the Act on the Protection of Personal Information and related government ordinances, maintains a system for handling personal information, and strives to use and protect our guests’ personal information appropriately in accordance with the following policy.

01Collection of Personal Information

HOTEL ANAGA collects and uses the personal information necessary for the purposes stated in 02.

• Name, name reading, date of birth, home address, telephone number, e-mail address, place of work and its address, title or department, telephone number, etc., and any matters you request or notify us of when using our services
• Details of your use of our services
• Information collected through security cameras

02Purposes of Use

HOTEL ANAGA uses personal information for the following purposes and does not use it for any other purpose.

• To manage guest information and provide our various services
• For sales activities such as sending promotional materials to guests
• For marketing activities and product development

03Provision of Personal Information

In the following cases, HOTEL ANAGA provides the minimum personal information necessary to achieve the purpose, and the recipient uses it.

• To provide services
• When information must be shared with or disclosed to contractors bound by confidentiality agreements for the purpose of maintaining and managing our website and customer information systems
• When you have consented to the disclosure
• When we receive a formal request based on law from a public authority such as the police or a court
• Other cases of serious and urgent necessity for you, HOTEL ANAGA, or a third party

04Protection of Personal Information

HOTEL ANAGA has appointed a personal information protection manager and works to prevent the leakage, loss and alteration of, and unauthorized access to, personal information.

05Disclosure, Correction and Deletion of Personal Information

If you wish to have your personal information disclosed, corrected or deleted, HOTEL ANAGA will respond after confirming your identity.

06Inquiries Regarding Personal Information

For inquiries regarding the handling of your personal information, please contact the HOTEL ANAGA Rooms Division.